Health Alert: U.S. Embassy Jerusalem

Location:  Israel, the West Bank, and Gaza

Event: COVID-19 – U.S. Passport Renewals by Mail Resume

Passport printing centers in the United States have resumed printing full validity passports submitted via U.S. embassies and consulates abroad.  Eligible applicants may apply for full validity passports by mail and applications will be processed in the order received.  Information on applying for a passport through the mail is available here  https://il.usembassy.gov/u-s-citizen-services/passport-services/how-to-renew-a-passport/renewal-by-mail/.  Minors cannot apply for a passport renewal via mail.

The health and safety of those who work at and visit our embassy facilities are our highest priority.  In response to the COVID-19 pandemic, and in line with the U.S. and Israeli governments’ public health guidance, the Consular Sections at the U.S. Embassy in Jerusalem and the U.S. Embassy Branch Office in Tel Aviv are providing in-person emergency passport services only for applicants with imminent or emergency travel.

If you have imminent or emergency travel, please provide proof of travel planned within the next two weeks in order to request an emergency passport appointment.  We will resume routine services as soon as possible but are unable to provide a specific date at this time.  For further updates as the situation changes, please check https://il.usembassy.gov/u-s-citizen-services/.

If you require an emergency passport, please write to the appropriate consular office (JerusalemACS@state.gov or TelAvivACS@state.gov).  We may not be able to respond to non-urgent inquiries immediately.  Please avoid sending multiple emails as this will cause further delays.  Emergency services are available in Jerusalem (Monday, Wednesday, and Friday, 08:00 – 11:00) and Tel Aviv (Tuesday and Thursday, 08:00 – 14:30), excluding holidays.  

Actions to Take: 

  • Encourage all U.S. citizens to enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) to receive Alerts and ensure you can be located in an emergency.
  • Consult the CDC website for the most up-to-date information related to COVID-19.
  • For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.
  • Visit the COVID-19 crisis page on travel.state.gov for the latest information.
  • Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.
  • Visit our Embassy webpage on COVID-19 for information on conditions in Israel, the West Bank, and Gaza.
  • Information about local conditions related to COVID-19 is also available from the U.S. Embassy in Jordan and the U.S. Embassy in Egypt.

Assistance:

U.S. Embassy Jerusalem
14 David Flusser St.
Jerusalem
Telephone: +972-2-630-4000
E-mail: JerusalemACS@state.gov
Website: https://il.usembassy.gov/

U.S. Embassy Branch Office Tel Aviv
71 HaYarkon St.
Tel Aviv
Telephone: +972-3-519-7575
E-mail: TelAvivACS@state.gov
Website: https://il.usembassy.gov/

State Department – Consular Affairs
888-407-4747or 202-501-4444
Israel, West Bank, and Gaza Country Information
Israel, West Bank, and Gaza Travel Advisory
Enroll in Safe Traveler Enrollment Program (STEP) to receive security updates

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