Introduction of Israel Post Courier Pre-Paid Labels

Message to U.S. Citizens:  U.S. Embassy Jerusalem (June 6, 2023)
Location:  Israel, the West Bank, and Gaza
Subject:  Introduction of Israel Post Courier Pre-Paid Labels

Beginning on June 5, Israel Post began a new system for U.S. citizens to create pre-paid labels for the return of their U.S. passports and/or Consular Reports of Birth Abroad.  All applications submitted on or after June 12 that are being delivered back to the applicant by Israel Post will be required to include the pre-paid label with the application.  This applies to those who submit applications in person and to those who mail them in or submit them in the drop box.

The new cost of the courier service from Israel Post is 60 NIS.  If renewing in person, you must print the confirmation page before your appointment and include it in the package of documents you submit at the interview.  To start the pre-paid label process, click here or use the QR code below.

If you are renewing by mail or drop box (in either Jerusalem or Tel Aviv), you must print the confirmation page and include it with the documents you submit.  The Consular Section will no longer have pre-printed delivery slips from Israel Post.  When the passport is ready, the U.S. Embassy will pass all documents directly to Israel Post for delivery.  Israel Post will then contact you by SMS to arrange delivery or you can check online via the Israel Post website.

The cost of the courier service from Aramex from the U.S. Embassy in Jerusalem remains the same (50 NIS).  If using Aramex, you will still fill out the courier slip at the time of your in-person appointment or when you drop off the passport.  When the passport is ready for delivery, the courier will contact you for payment and delivery.  Courier delivery fees are paid directly to the courier company.  The courier will either deliver your documents directly to you or call you for pickup at one of its distribution centers.

Pick-ups are only for emergency, limited-validity passports.  There is no option for pick-up of non-emergency, limited-validity U.S. passports. 

Actions to Take: 


U.S. Embassy Jerusalem 14 David Flusser St. Jerusalem Online ACS Inquiry System: click here
Phone: +972-2-630-4000

U.S. Embassy Branch Office Tel Aviv 71 HaYarkon St. Tel Aviv Online ACS Inquiry System: click here
Phone: +972-3-519-7575

State Department – Consular Affairs 888-407-4747or 202-501-4444 Israel, West Bank, and Gaza Country Information Israel, West Bank, and Gaza Travel Advisory   Enroll in Safe Traveler Enrollment Program (STEP) to receive security updates

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