If you are denied entry into Israel at Ben Gurion Airport or at a land border crossing, or you experience discrimination (even if you are admitted) you can contact the American Citizens Services (ACS) Unit at the U.S. Embassy in Jerusalem or at the Embassy Branch Office in Tel Aviv.

1. By using the U.S. Embassy Jerusalem and Branch Office Tel Aviv online reporting form.
2. By phone: U.S. Citizens can call the Embassy at the phone numbers on our website: S. Citizen Services – U.S. Embassy in Israel (usembassy.gov)(+972-2-630-4000)
3. You may also wish to  contact the auditor for the Israeli Population and Immigration Authority at TZ@piba.gov.ilto report discrimination at an airport or Port of Entry or you can report discrimination at a checkpoint with the West Bank or Gaza to COGAT: inquiries@cogat.gov.il or +972-03-6977577

Welcome to the homepage of American Citizen Services at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv. We provide information and assistance to U.S. citizens visiting or residing in Israel, the West Bank, and Gaza.

American Citizen Services (ACS) at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv is open by appointment only.  Please follow the link to the service you are requesting in order to make an appointment.  We cannot schedule appointments over the phone or by email.  Please note we are closed to the public on U.S. and local holidays.

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