U.S. Citizen Services

IMPORTANT INFORMATION:  In response to the COVID-19 pandemic, the Consular Sections at the U.S. Embassy in Jerusalem and the U.S. Embassy Branch Office in Tel Aviv are providing a limited number of appointments. Availability of appointments is subject to change as we respond to the guidance provided by the U.S. Center for Disease Control and the Israeli Ministry of Health.

The health and safety of those who work at and visit our embassy facilities is our highest priority. Thank you for your patience and understanding during the COVID-19 pandemic.  

We will resume routine services as soon as possible, but are unable to provide a specific date at this time.

All eligible passport renewal applicants must apply for full validity passports by mail.  The time from when we receive your application by mail to return delivery is generally four to five weeks.  Information on applying for a passport through the mail is available here: https://il.usembassy.gov/u-s-citizen-services/passport-services/renewal-by-mail/.  

Minors cannot apply for a passport renewal via mail.

If you are not eligible to apply for a full validity passport by mail, then you may request a passport appointment.  You may set your appointment by clicking here.

Emergency Passports

If you have an urgent need to travel due to a medical emergency or death/serious illness of an immediate family member, and require an emergency passport, please write to the appropriate consular office with proof of and reason for travel to:  JerusalemACS@state.gov or TelAvivACS@state.gov.

In your email, you must include:

  • Confirmed travel itinerary with confirmation/ticket number 
  • Documentation of the emergency (typically a hospital or police report)  
  • Scanned copy of the bio page of all passports needing renewal

Once approved, emergency passports are printed and given to applicants on the same day as the appointment.

The Embassy strongly suggests that applicants bring their own photocopies to their appointment. 

Welcome to the homepage of American Citizen Services at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv. We provide information and assistance to U.S. citizens visiting or residing in Israel, the West Bank, and Gaza.

American Citizen Services (ACS) at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv is open by appointment only. Please follow the link to the service you are requesting in order to make an appointment. We cannot schedule appointments over the phone or by email. Please note we are closed to the public on U.S. and local holidays. ACS at the U.S. Embassy in Jerusalem is closed on Thursdays, and ACS Tel Aviv is closed on Fridays.