U.S. Citizen Services

IMPORTANT INFORMATION: Passport printing centers in the United States have resumed printing full validity passports submitted via U.S. Embassies and consulates abroad.  Eligible applicants may apply for full validity passports by mail and applications will be processed in the order received.  Minors cannot apply for a passport renewal via mail.  Please enroll in the Smart Traveler Enrollment Program (STEP)  to receive alerts and ensure you can be located in an emergency.

The health and safety of those who work at and visit our embassy facilities are our highest priority.  In response to the COVID-19 pandemic, and in line with the U.S. and Israeli governments’ public health guidance, the Consular Sections at the U.S. Embassy in Jerusalem and the U.S. Embassy Branch Office in Tel Aviv are providing in-person emergency passport and Consular Report of Birth Abroad services only for applicants with imminent or emergency travel.

If you have imminent or emergency travel, please provide proof of travel planned within the next two weeks in order to request an emergency passport appointment.  If you require an emergency passport, please write to the appropriate consular office (JerusalemACS@state.gov or TelAvivACS@state.gov).  We may not be able to respond to non-urgent inquiries immediately.  Please avoid sending multiple emails as this will cause further delays.  Emergency services are available in Jerusalem (Monday, Wednesday, and Friday, 08:00 – 11:00) and Tel Aviv (Tuesday and Thursday, 08:00 – 14:30), excluding holidays.  We will resume routine services as soon as possible but are unable to provide a specific date at this time.

Welcome to the homepage of American Citizen Services at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv. We provide information and assistance to U.S. citizens visiting or residing in Israel, the West Bank, and Gaza.

American Citizen Services (ACS) at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv is open Monday through Friday by appointment only. Please follow the link to the service you are requesting in order to make an appointment. We cannot schedule appointments over the phone. Please note we are closed to the public on U.S. and local holidays. ACS at the U.S. Embassy in Jerusalem is closed on the last Tuesday of every month. ACS at the Branch Office in Tel Aviv is closed on the first Wednesday of every month.

Alerts and Messages

See all Messages and Alerts for U.S. Visitors to Israel, the West Bank, and Gaza.

See all Messages for U.S. Citizens for U.S. Visitors to Israel, the West Bank, and Gaza.