Citizenship Services

All in-person American Citizen Services are by appointment only.
No walk-ins are permitted.
It is free to make an appointment.
Some services are available through the mail; please see below for more details.

IMPORTANT INFORMATION:  The Consular Sections at the U.S. Embassy in Jerusalem and the U.S. Embassy Branch Office in Tel Aviv are currently providing the maximum number of in-person appointments possible, in line with the U.S. and Israeli governments’ public health and safety guidance. We are continuing to conduct emergency services, to assist those with routine cases at appointments booked through our website, and to provide mail-in services. We face significant demand for our services and capacity limitations, and we thank you for your patience and understanding during the COVID-19 pandemic. 

To renew a 10-year adult passport:
If your current passport is a 10-year passport, was issued within the last 15 years, and is undamaged, you must renew your passport by mail or drop-box. We cannot make an appointment for someone who is eligible to use form DS-82 to renew their U.S. passport, and they may not make an appointment on our website. Appointments are only available for services that cannot be completed through the mail , commercial courier or drop-box. If you make an appointment for a service which you are eligible to do by mail, we will require you to mail your application in. The time from when we receive your application by mail to return delivery is generally seven weeks. Information on applying for a passport through the mail is available here or drop-box is available here.

To apply for a 5-year minor passport, obtain your first 10-year adult passport, or renew an adult passport that was issued more than 15 years ago:
You are not eligible to renew by mail and must make an appointment on our website. Non-emergency appointments must be booked on-line and cannot be booked by email or telephone. You may set your appointment by clicking here

To replace a limited validity passport (one-year emergency passport) with a full validity passport:
Both minors and adults must use mail-in services to replace any undamaged, unexpired limited validity passport, using form DS-5504. For minors, if the limited validity passport has already expired, please follow the instructions above to book an appointment online. For adults, if the limited validity passport has already expired, you must still submit by mail, but use form DS-82. Please follow the instructions here 

To obtain a consular report of birth abroad (CRBA) and a passport for a minor with no prior proof of citizenship:
To make an appointment for a CRBA and a first passport for a minor born outside the United States, please follow the instructions here

New System to Request Urgent Appointments for Emergency Passports 

U.S. citizens who are without a passport or whodo not meet the requirements to return to the United States on anexpired U.S. passportcan request anurgentappointment for an emergency passport. You may onlyrequest an urgent appointmentif you meetthe following criteria:

A)Yourtravelisscheduledwithinthe next2 weeks.ORB)TheIsraeli visain your U.S. passportwill expire within 30 days(or for newborns without an Israeli visa).


NOTE:  Do not request an urgent appointment if you can use form DS-82 (application by mail) or DS-5504 (replacement for a limited emergency passport). Use the Jerusalem drop box (further information below).

All requests for urgent appointments must be submitted via the new system, which is available here  those whocontactthe Consular Sectionsby email or telephonefor urgent appointmentswill be re-directed to this website. 

After you have submitted your information into the new system, you will be contacted by the Embassy with an appointment date and time.  The urgent appointment system will not work if we receive requests for travel more than two weeks out. It cannot be used to schedule a passport appointment for travel that is still months away.

The Embassy requires that applicants bring photocopies of their passports, other necessary IDs, and all relevant documents to their appointment.
Please note that no other in-person services, such as notary services or renunciations, are available at this time.


Welcome to the website of the American Citizen Services Units at the U.S. Embassy in Jerusalem and the Embassy Branch Office in Tel Aviv.  We provide information and assistance to U.S. citizens visiting or residing in Israel, the West Bank, and Gaza.  The American Citizen Services (ACS) Unit at Embassy Jerusalem is closed on Thursdays, and ACS Tel Aviv is closed on Fridays. Visits are by appointment only.

Which service do you need?