Emergencies can include arrests, detentions, missing persons, hospitalizations, and victims of crime. If you call outside of normal business hours, the Duty Officer responding to this emergency number cannot assist with questions regarding passports, consular reports of birth, or other routine consular matters
For any general inquiries about passports, Consular Reports of Birth Abroad, citizenship, or notary services, please use our online inquiry system. We will not accept these inquiries by email or telephone.
Denial of entry: As of July 20, 2023, the government of Israel has announced the start of a new visa free travel program for U.S. citizens. Under this procedure most U.S. citizens will be able to enter Israel without the need for a visa. This would include Americans with dual citizenship of any other nation, Americans living in the West Bank, and Americans living in the Gaza Strip. If you have been denied entry to Israel, please use our online survey to tell us about the incident. If you were the subject of mistreatment or harassment by Israeli authorities upon entry to or at exit from Israel, you should also email TZ@piba.gov.il to file a complaint
For any general inquiries about passports, Consular Reports of Birth Abroad, citizenship, or notary services, please use our online inquiry system. We will not accept these inquiries by email or telephone..
Phone and Email for the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv
During Business Hours at the U.S. Embassy in Jerusalem: Please call 02-630-4000 (or 011-972-2-630-4000 from the United States) or send an email to JerusalemACS@state.gov. For non-emergency cases, please use our online inquiry system.
During Business Hours at the Branch Office in Tel Aviv: Please call 03-519-7475 (or 011-972-3-519-7475 from the United States) or send an email to TelAvivACS@state.gov. For non-emergency cases, please use our online inquiry system.
After Business Hours at the U.S. Embassy in Jerusalem or the Branch Office in Tel Aviv: If you need to report a new emergency situation to the U.S. Embassy in Jerusalem and are calling when the Embassy and Branch Office are closed on the weekends (Saturday and Sunday) or on holidays or after 5:00pm local time during the workweek (Monday-Friday), call 972-2-622-7230 (Jerusalem) or 972-3-519-7575 (Tel Aviv) and ask to be connected to the Duty Officer.
Physical and Mailing Address at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv
Depending on the office you’re using and how you’re sending your documents, please choose option 1, 2, or 3.
- Documents for the U.S. Embassy Jerusalem through the Israel Post:Passport Unit
U.S. Embassy Jerusalem
P.O. Box 290
Jerusalem 9100201 - Documents for the U.S. Embassy Jerusalem through a courier service(such as Aramex or the Israel Post Courier):
Passport Unit
U.S. Embassy Jerusalem
Agron Street 18
Jerusalem 9419003 - Documents for the Embassy Branch Office (EBO) in Tel Aviv through Israeli Postor courier service:
American Citizen Services
EBO Tel Aviv
71 HaYarkon Street
Tel Aviv 6343229, Israel
