Emergency Contact – All Locations

Emergencies can include arrests, detentions, missing persons, hospitalizations, and victims of crime. If you call outside of normal business hours, the Duty Officer responding to this emergency number cannot assist with questions regarding passports, consular reports of birth, or other routine consular matters

For any general inquiries about passports, Consular Reports of Birth Abroad, citizenship, or notary services, please use our online inquiry system.  We will not accept these inquiries by email or telephone.

Denial of entry: As of July 20, 2023, the Israeli government began implementing changes to travel procedures for U.S. citizens on the Palestinian population registry who may request to enter Israel visa- free for short term visits up to 90 days for business, tourism, or transit.  Under the updated travel policies, Israel has committed to treating U.S. citizens equally, without regard to national origin, religion, or ethnicity.

If you are a U.S. citizen traveling on your U.S. passport and you were denied entry to Israel for a short term visit up to 90 days (denial of entry does not mean that you were re-directed from a vehicle crossing to a pedestrian crossing), or you experience discrimination (even if you were admitted to Israel), you can contact the American Citizens Services (ACS) Unit at the U.S. Embassy in Jerusalem or at the Embassy Branch Office in Tel Aviv by using our online reporting form. You can also contact the auditor for the Israeli Population and Immigration Authority at  TZ@piba.gov.il  to report discrimination at an airport or other port of entry or you can report discrimination at a checkpoint with the West Bank or Gaza to COGAT:  inquiries@cogat.gov.il  or +972-03- 6977577

During Business Hours at the U.S. Embassy in Jerusalem:  Please call 02-630-4000 (or 011-972-2-630-4000 from the United States) or send an email to JerusalemACS@state.gov.  For non-emergency cases, please use our online inquiry system. 

During Business Hours at the Branch Office in Tel Aviv: Please call 03-519-7475 (or 011-972-3-519-7475 from the United States) or send an email to TelAvivACS@state.gov.  For non-emergency cases, please use our online inquiry system.

After Business Hours at the U.S. Embassy in Jerusalem or the Branch Office in Tel Aviv:  If you need to report a new emergency situation to the U.S. Embassy in Jerusalem and are calling when the Embassy and Branch Office are closed on the weekends (Saturday and Sunday) or on holidays or after 5:00pm local time during the workweek (Monday-Friday), call 972-2-622-7230 (Jerusalem) or 972-3-519-7575 (Tel Aviv) and ask to be connected to the Duty Officer.

 

Depending on the office you’re using and how you’re sending your documents, please choose option 1, 2, or 3.

  1. Documents for the U.S. Embassy Jerusalem through the Israel Post:Passport Unit
    U.S. Embassy Jerusalem
    P.O. Box 290
    Jerusalem 9100201
  2. Documents for the U.S. Embassy Jerusalem through a courier service(such as Aramex or the Israel Post Courier):
    Passport Unit
    U.S. Embassy Jerusalem
    Agron Street 18
    Jerusalem 9419003
  3. Documents for the Embassy Branch Office (EBO) in Tel Aviv through Israeli Postor courier service:
    American Citizen Services
    EBO Tel Aviv
    71 HaYarkon Street
    Tel Aviv 6343229, Israel