Emergency Assistance

U.S. citizens needing emergency assistance may call the U.S. Embassy in Jerusalem at any time: 02-630-4000. If you are calling from the U.S., please dial 011-972-2-630-4000. See below for more details.

U.S. citizens needing emergency assistance may also call the Branch Office in Tel Aviv at any time: (03) 519-7575. If dialing from the U.S., call 011-972-3-519-7575. See below for more details.

For any urgent or general inquiries about passports or citizenship, please email the U.S. Embassy in Jerusalem at JerusalemACS@state.gov or the Branch Office in Tel Aviv at TelAvivACS@state.gov and someone will reply to you during business hours.

Emergencies can include arrests, detentions, missing persons, hospitalizations, and victims of crime.  If you call outside of normal business hours, the Duty Officer responding to this emergency number cannot assist with questions regarding passports, consular reports of birth, or other routine consular matters.  For passport emergencies, click here.

All services require an appointment, including emergency passport requests. 

The American Citizen Services Units at the U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv are open to the public by appointment only from 8 to 11am, Monday – Friday, except for the first Wednesday of each month and during Embassy closures.

The U.S. Embassy in Jerusalem During Business Hours: 02-630-4000
The U.S. Embassy in Jerusalem accepts general inquiries by phone at 02-630-4000.

The Branch Office in Tel Aviv During Business Hours: 03-519-7475
The Branch Office in Tel Aviv accepts emergency inquiries during all business hours,. Monday-Friday and general inquiries by phone from 2 to 4pm, Monday – Thursday.

The U.S. Embassy in Jerusalem and the Branch Office in Tel Aviv Outside Business Hours: 03-519-7575
If you need to report a new emergency situation to the U.S. Embassy in Jerusalem or the Branch Office in Tel Aviv and are calling after 4:30pm local time, call 03-519-7575 and ask to be connected to the Duty Officer.

For routine inquiries regarding passports (including emergency passport requests), Consular Reports of Birth Abroad, and notary services, please contact 02-630-4000 (for the U.S. Embassy in Jerusalem) or 03-519-7475 (for the Branch Office in Tel Aviv) only during business hours. The Duty Officer cannot assist you with these matters.

U.S. Embassy Jerusalem
American Citizen Services
14, David Flusser Street Jerusalem 9378322
Phone: 02-630-4000

U.S. Embassy Jerusalem, Branch Office Tel Aviv
American Citizen Services
71 HaYarkon Street
Tel Aviv 6343229, Israel