Last updated March 10, 2020
IMPORTANT INFORMATION: The COVID-19 outbreak is negatively impacting our operations. The Federal Benefits Unit is experiencing great delays and will not be able to respond to your inquires prior to 30 days. Please avoid sending multiple emails as this will cause further delays. We are doing our best to assist everyone in the most efficient manner possible and apologize for the inconvenience.
All Social Security Administration beneficiaries and applicants living in Israel and the West Bank must direct all questions regarding Social Security to the SSA Federal Benefits Unit (FBU) at the U.S. Embassy Jerusalem. The most efficient method of reaching the FBU Jerusalem is by using the On Line Inquiry Form. Please visit www.ssa.gov for more Social Security information.
The Federal Benefits Unit (FBU) administers federal benefit programs for residents of Israel and the West Bank from the following federal agencies: Social Security Administration, Department of Veteran Affairs, Office of Personnel Management, Department of Labor, and Railroad Retirement Board.
Have a Question? Please refer to the Frequently Asked Questions. At the US Embassy Israel
Please read the FAQs page, as most answers are available online. If your question is not answered
under the links below, please use our On Line Inquiry Form
Applying for your initial Social Security card (any age), replacement card, and change of name; applicants must schedule an online appointment at either Jerusalem FBU office or at Embassy Tel Aviv Branch office by booking an appointment HERE. NOTE: We are unable to accommodate walk-in applicants. There is no fee for this service.
If you wish to visit the FBU Jerusalem for any other reason in person, you must complete the On Line Inquiry Form and our staff will contact you to schedule the appropriate appointment.
An appointment signifies the time when an applicant should appear at the Embassy’s public entrance for security screening; applicants should plan to spend at least an hour at the Embassy. Visitors are not allowed to bring weapons, cell phones, laptops, tablets, and similar electronic devices onto the premises. Visitors carrying unauthorized objects will not be granted entry.
Original Social Security Cards
For individual’s age 12 years of age and older applying for an original number, an in-person interview is required and applicants must submit additional documentation in order to verify residence outside of the United States from the date when the applicant departed the United States. Such documentation includes school transcripts, school records, driver’s licenses, employment records, marriage certificate, etc. If the U.S. citizen was born abroad to U.S. citizen parent(s) and never lived in the United States, SSA may require additional documentation. You can schedule your appointment HERE. Please refer to https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
Social Security Card Replacement or Correction
In order to obtain a replacement social security card or change your name on your social security number, you must first complete the social security number application Form, SS-5 FS. All applications for SSNs, whether original, replacement, or for a name or data change, use the same form, SS-5 FS. Page 2 of Form SS-5 FS provides the required evidence requirements for an original number, replacement social security card, change of name or data change. Please also refer to https://www.ssa.gov/ssnumber/ss5doc.htm for information about the required documentation.
Other Federal Benefits Services
If you wish to report a change in your address, add/change direct deposit, report a death or any other changes, or to file a claim for benefits, you can submit these requests through our Online Contact Form.