Last updated November 19, 2020
All American Citizen Services are by appointment only; it is free to make an appointment. No walk-ins are permitted
IMPORTANT INFORMATION: Due to public health measures to prevent the spread of COVID-19 in Israel and the West Bank, and Gaza. operations in the Federal Benefits Unit may be limited, however, we will typically respond to your inquiries within 20 business days. We respectfully request that you avoid sending multiple emails, as this may cause further delays.
FBU Claims representatives from offices in Athens Greece, Naples and Rome Italy, may contact applicants to assist with applications and inquiries. If you are not certain the person contacting you is a Social Security representative, please email us their name and/or contact information for verification, using the FBU inquiry link below. The most efficient method of reaching the FBU Jerusalem is by using the On Line Inquiry Form. Please visit www.ssa.gov for more Social Security information.
The Federal Benefits Unit (FBU) administers federal benefit programs for residents of Israel and the West Bank from the following federal agencies: Social Security Administration, Department of Veteran Affairs, Office of Personnel Management, Department of Labor, and Railroad Retirement Board.
Have a Question? Please refer to the Frequently Asked Questions. At the US Embassy Israel
Please read the FAQs page, as most answers are available online. If your question is not answered
under the links below, please use our On Line Inquiry Form
All eligible Social Security Number and Benefits applicants must apply by mail. The time from when we receive your application by mail to return delivery is generally four to five weeks. Applicants under age 12 applying for your initial Social Security card, replacement card, change of name on your Social Security Card, and applicants applying for SSA and VA retirement and disability benefits must apply by mail.
Applying for your initial Social Security card (any age), replacement card, and change of name; Applicants aged 12 and over applying for your initial Social Security card must schedule an online appointment at Jerusalem FBU office completing the On Line Inquiry Form. NOTE: We are unable to accommodate walk-in applicants. There is no fee for any Federal Benefits Unit service.
If you wish to contact the FBU Jerusalem for any other reason in person, you must complete the On Line Inquiry Form and our staff will contact you .
First-Time Social Security Cards or Applicants Aged 12 and Over
For individual’s age 12 years of age and older applying for an original number, an in-person interview is required and applicants must submit additional documentation in order to verify residence outside of the United States from the date when the applicant departed the United States. Such documentation includes school transcripts, school records, driver’s licenses, employment records, marriage certificate, etc. If the U.S. citizen was born abroad to U.S. citizen parent(s) and never lived in the United States, SSA may require additional documentation. Please refer to https://www.ssa.gov/ssnumber/ss5doc.htm for information about the documentation required.
Social Security Card Replacement or Correction
In order to obtain a replacement social security card or change your name on your social security number, you must first complete the social security number application Form, SS-5 FS. All applications for SSNs, whether original, replacement, or for a name or data change, use the same form, SS-5 FS. Page 2 of Form SS-5 FS provides the required evidence requirements for an original number, replacement social security card, change of name or data change. Please also refer to https://www.ssa.gov/ssnumber/ss5doc.htm for information about the required documentation.
Other Federal Benefits Services
If you wish to report a change in your address, add/change direct deposit, report a death or any other changes, or to file a claim for benefits, you can submit these requests through our Online Contact Form.