What the U.S. Embassy can and cannot do:

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What the U.S. Embassy can and cannot do:
Assistance in Israel, the West Bank, and Gaza
Assistance upon return to the United States

The U.S. Embassy can help:

Replace a lost or stolen passport;
Contact family, friends, or employers with written permission, in accordance with the Privacy Act of 1974;
Provide information to facilitate access to appropriate medical care;
Address emergency needs that arise as a result of the crime;
Explain financial assistance options, such as assistance available to return to the United States;
Provide information about local points of contact or organizations who discuss relevant host country laws and implementation of those laws;
Share contact information about the status of you case in the local criminal justice process in Israel, the West Bank, and Gaza, when applicable;
Connect you to resources in Israel, the West Bank, and Gaza, and U.S.-based resources, for victims of crime; and
Provide a list of local lawyers in Israel, the West Bank, and Gaza who speak English.

The U.S. Embassy cannot:

Investigate crimes;
Provide legal advice or represent you in court;
Serve as official interpreters or translators; or
Pay legal, medical, or other expenses for you.

Contact Information

Depending on the office you’re using and how you’re sending your documents, please choose option 1, 2, or 3.

1. Documents for the U.S. Embassy Jerusalem through the Israel Post:

Passport Unit
U.S. Embassy Jerusalem
P.O. Box 290
Jerusalem 9100201

2. Documents for the U.S. Embassy Jerusalem through a courier service (such as Aramex or the Israel Post Courier):
Passport Unit
U.S. Embassy Jerusalem
Agron Street 18
Jerusalem 9419003

3. Documents for the Embassy Branch Office (EBO) in Tel Aviv through Israeli Post or courier service:

American Citizen Services
EBO Tel Aviv
71 HaYarkon Street
Tel Aviv 6343229, Israel

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